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Frequently Asked Questions

Browse the Ocean Royale frequently asked questions by selecting a category below. If you have a question that is not listed, please contact us.

Booking & Check-In

Information about bookings, payments and check-in.

Q: What time is check-in and check-out?

Check-in: 2.30 pm Check-out: 10.00am

Q: Do you require a security bond upon check-in?

We take a credit card impression, if no credit card held, $100 in cash.

Q: Is after hours check-in available?

Yes, please press the Blue Bell on the access intercoms to gain entry after hours. 

Q: Can I have a late check-out?

Up to 11am free, then anything after will occur a charge. This is subject to availability, please enquire at Reception

Q: When do I have to pay a deposit?

Bookings made 14 days prior to arrival, a deposit to the value of one night's accommodation is required to secure your booking. The balance is to be settled on arrival at Ocean Royale Apartments.
Ocean Royale Apartments does not charge credit card fees.

Q: What are the reception hours?

The reception hours are:

8.30am - 5.00pm Monday to Friday

9am - Noon Saturdays, Sundays & Public Holidays

Q: Can I book theme park tickets at reception?

Yes we booked all Gold Coast theme parks and attractions, please contact Reception for details

Services & Facilities FAQ's

General information about our accommodation services and on-site facilities.

Q: Is there Internet or WiFi access available?

An internet café charge is $2 per 15 minutes

Q: What facilities do you have?

  • ½ Tennis Court
  • 2 Pools
  • 2 BBQ’s
  • Male & Female Saunas
  • Internet Café
  • WiFi Rates Available

Q: Is there car parking available?

One space is allocated to each apartment

Q: Is all linen provided?

Yes all linen is provided during your stay

Q: How often are the rooms serviced?

Each apartment is serviced weekly during your stay

Q: Is the pool heated?

Both pools are heated - the indoor pool & spa is a lot hotter!!!

Q: Do any Apartments have Twin Bedding?

A selection of the One bedroom Apartments have Twin Beds . Please request when enquiring.

Location FAQ's

General information about our location.

Q: How close is Surfers Paradise?

Surfers Paradise is 6 minutes by car - 2.7kms walk

Q: Are there shops or restaurants nearby?

Yes, a myriad of shops and restaurants just 5 minutes walk away

Q: Is there public transport nearby?

Bus Stop – 50 m from the front door

Q: What local attractions are in the area?

Convention Centre, The Star Gold Coast, Pacific Fair

Q: How far away is the race track?

11 minutes – 5.4 km

Q: Where can I buy groceries locally?

Oasis Shopping Centre (Woolworths)

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