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Frequently Asked Questions

Browse the Ocean Royale frequently asked questions by selecting a category below. If you have a question that is not listed, please contact us.

Booking & Check-In

Information about bookings, payments and check-in.

Q: What time is check-in and check-out?

Check-in: 2.30 pm Check-out: 10.00am

Q: Do you require a security bond upon check-in?

We take a credit card impression, if no credit card held, $100 in cash.

Q: Is after hours check-in available?

Yes, please press the Blue Bell on the access intercoms to gain entry after hours. 

Q: Can I have a late check-out?

Up to 11am free, then anything after will occur a charge. This is subject to availability, please enquire at Reception

Q: When do I have to pay a deposit?

On booking is preferable, but at least 1 month before arrival

Q: What are the reception hours?

The reception hours are:

8.30am - 5.00pm Monday to Friday

9am - Noon Saturdays, Sundays & Public Holidays

Q: Can I book theme park tickets at reception?

Yes we booked all Gold Coast theme parks and attractions, please contact Reception for details

Services & Facilities FAQ's

General information about our accommodation services and on-site facilities.

Q: Is there Internet or WiFi access available?

An internet café charge is $2 per 15 minutes

Q: What facilities do you have?

  • ½ Tennis Court
  • 2 Pools
  • 2 BBQ’s
  • Male & Female Saunas
  • Internet Café
  • WiFi Rates Available

Q: Is there car parking available?

One space is allocated to each apartment

Q: Is all linen provided?

Yes all linen is provided during your stay

Q: How often are the rooms serviced?

Each apartment is serviced weekly during your stay

Q: Is the pool heated?

Both pools are heated - the indoor pool & spa is alot hotter!!!

Q: Do any Apartments have Twin Bedding?

A selection of the One bedroom Apartments have Twin Beds . Please request when enquiring.

Location FAQ's

General information about our location.

Q: How close is Surfers Paradise?

Surfers Paradise is 6 minutes by car - 2.7kms walk

Q: Are there shops or restaurants nearby?

Yes, a myriad of shops and restaurants just 5 minutes walk away

Q: Is there public transport nearby?

Bus Stop – 50 m from the front door

Q: What local attractions are in the area?

Convention Centre, Casino, Pacific Fair

Q: How far away is the race track?

11 minutes – 5.4 km

Q: Where can I buy groceries locally?

Oasis Shopping Centre (Woolworths)

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